I take a hands-on, personal approach to managing every property, combining a strong background in customer service with a real focus on quality and attention to detail.

My career began in the IT sector, where I worked as a Business Development Manager. This gave me a strong foundation in customer service, communication, and a results-driven mindset skills that now underpin how I manage both properties and guest experience.

I later joined the family business, working closely with my mother to manage her portfolio of properties. This is where I developed a real understanding of holiday letting from day-to-day operations to maintaining high standards and ensuring everything runs smoothly behind the scenes.

As the portfolio grew, I went on to establish my own business, building a service that focuses not only on performance, but also on the long-term care and presentation of each property.

Having lived overseas in places such as Singapore and China, I’ve gained an appreciation for different cultures and expectations something that’s invaluable when hosting guests from all over the world.

Originally from Harrogate, I understand the local area and what makes it such a desirable place to stay. From its well-known spa heritage and attractions to its strong demand for short-term accommodation, it continues to attract a wide range of visitors .

Today, I work closely with every owner, ensuring their property is well looked after, consistently presented to a high standard, and managed with care and attention to detail.

Lydia Duffield